Terms Of Use by SASTA BAZAR To ensure transparency, protect consumer rights, and comply with legal standards. These terms outline the rights and responsibilities of both the business and its customers. Key Components of Grocery and Food Business Terms and Conditions: 1. Definitions and Interpretations: Clearly define key terms used throughout the document to avoid ambiguities. 2. Acceptance of Terms: Specify that by accessing or using the services, customers agree to abide by the T&C. 3. User Responsibilities: Outline customer obligations, including providing accurate information, maintaining confidentiality of account details, and complying with applicable laws. 4. Product Information: Detail the accuracy of product descriptions, pricing, and availability, noting that such information is subject to change without prior notice. 5. Ordering Process: Describe the steps for placing an order, including order confirmation, payment processing, and delivery scheduling. 6. Pricing and Payments: Clarify pricing structures, applicable taxes, and accepted payment methods. 7. Delivery Terms: Specify delivery charges, time frames, and conditions under which delivery may be delayed or canceled. 8. Returns and Refunds: Outline policies regarding the return of products, eligibility criteria, and the process for obtaining refunds. 9. Privacy and Data Protection: Detail how customer data is collected, used, and protected, in compliance with India's data protection laws. 10. Intellectual Property: State the ownership of content, trademarks, and other intellectual property on the platform. 11. Limitation of Liability: Define the extent of the business's liability concerning product defects, delivery issues, or other service-related problems. 12. Dispute Resolution: Specify the process for resolving disputes, including applicable laws, jurisdiction, and methods such as arbitration or mediation. 13. Amendments: State that the business reserves the right to modify the T&C at any time, with changes becoming effective upon posting. 14. Contact Information: Provide details for customer support, including phone numbers, email addresses, and physical addresses. Sample Clause on Returns and Refunds: "Customers may return products within [number] days from the date of delivery, provided the items are unused, in their original packaging, and accompanied by the purchase receipt. Non-returnable items include perishable goods, opened products, and items on clearance sale. Refunds will be processed to the original payment method within [number] business days." Best Practices: • Clarity and Transparency: Use clear and concise language to ensure customers fully understand the terms. • Regular Updates: Periodically review and update the T&C to reflect changes in laws, business practices, or service offerings. • Accessibility: Make the T&C easily accessible on the website or app, preferably before the checkout process. • Customer Acknowledgment: Implement a mechanism for customers to acknowledge and accept the T&C, such as a checkbox during account creation or order placement. By adhering to these guidelines and regularly reviewing the Terms and Conditions, grocery and food businesses can foster trust with customers and ensure compliance with Indian regulations.