We at SASTA BAZAR believe that if you are not happy with product, we are not happy. If you did not like the fit, color or design simply return/exchange the product within 7 days of delivery.

In India, grocery businesses are required to establish clear return policies to ensure consumer protection and maintain trust. The Consumer Protection Act, 2019, mandates that vendors cannot refuse to accept returns of faulty or late-delivered products that do not meet the specifications advertised at the time of purchase.

Key Components of a Grocery Return Policy:

1. Eligibility for Returns:
   • Time Frame: Specify the duration within which returns are accepted, typically ranging from Same days from the date of delivery.
   • Condition of Products: Products should be unused, in their original packaging, and in the same condition as received.
2. Non-Returnable Items:
   • Clearly list items that are non-returnable, such as perishable goods (e.g., fruits, vegetables, dairy products, Grocery Items, Foods, bakery Items), opened or tampered products, and items on clearance sale.
3. Return Process:
   • Initiation: Customers should contact customer service within the specified time frame to initiate a return.
   • Instructions: Provide clear instructions on how to return the items, including packaging requirements and return shipping details.
4. Refunds and Exchanges:
   • Refund Method: Outline the method of refund (e.g., original payment method, store credit) and the time frame for processing refunds.
   • Exchange Policy: Specify whether exchanges are allowed and the conditions under which they are accepted.
5. Exceptions:
   • Detail any exceptions to the return policy, such as items purchased during promotional offers or products with a short shelf life.

Terms & Conditions

This Return Policy applies to all items purchased directly from SASTABAZARS.COM The policy is subject to change. Hence, please visit our website SASTABAZARS.COM for the latest policy.